Helpful information about NAVEQLO seating, dimensions, materials, assembly, ordering, shipping, returns, refunds, and customer support.
What does NAVEQLO sell?
NAVEQLO offers lounge chairs, floor chairs, vanity stools, footstools, shoe benches, storage ottomans, bedside benches, and accent stools for everyday home use.
How do I know whether a chair or stool will fit my space?
Please review the dimensions shown on the product page and compare them with the intended area before ordering.
Will colors look exactly the same as on my screen?
We aim to represent colors accurately, but screen settings, lighting, photography, and production batches may cause reasonable differences.
Do products require assembly?
Assembly requirements vary by product. Please review the relevant product page for available assembly information and included components.
Can dimensions vary slightly?
Minor measurement differences may occur due to production methods, upholstery, cushioning, and manual measurement.
How long does processing take?
Orders are normally processed within 2-4 business days after payment confirmation and any required order verification.
What happens during busy periods?
During holidays, promotions, product launches, or unusually high order volume, processing may take up to 5 business days.
How long does U.S. delivery usually take?
Estimated U.S. carrier transit time is generally 10-15 business days after dispatch.
How much does shipping cost?
Applicable shipping charges are shown at checkout before the order is completed.
Will I receive tracking information?
When tracking is available, shipping confirmation and tracking details will normally be sent after dispatch.
What is the return window?
Eligible returns may be requested within 30 calendar days after confirmed delivery.
What if my furniture arrives damaged?
Contact customer support promptly and provide clear photos of the product, packaging, shipping label, and damaged area.
Should I return an item without contacting NAVEQLO first?
No. Please contact us before returning an item so the correct return instructions and destination can be provided.
How long do refunds take?
Approved refunds are normally processed within 5-10 business days after approval. Your bank or payment provider may require additional time.
How can I contact NAVEQLO?
Email service@naveqlo.com or call +86 182 8903 3976 during our published service hours.